Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed through selfieleslie.site are processed and delivered, including estimated delivery times, shipping charges, tracking, customs responsibilities, address corrections, and delivery-related issues.

Unless otherwise stated, all processing and transit estimates are calculated in business days and do not include weekends or public holidays.

Shipping Destinations

Selfieleslie currently ships to countries and regions available in the country selector during checkout.

If your delivery address cannot be accepted during checkout, we are unfortunately unable to ship to that destination at that time.

Certain carriers, services, or products may not be available for:

Military or diplomatic addresses
P.O. boxes
Remote areas
Restricted regions
Locations that cannot be serviced by the available carrier network

Available delivery options will be shown during checkout.

Order Processing Time

Orders are generally processed within 1–3 business days after:

Payment has been successfully confirmed
Any required payment or fraud verification has been completed
The order information has been validated

Processing may occasionally take longer during:

Major promotions
Holiday periods
High order volume
Inventory verification
Security review
Personalized or special-order product preparation

Processing time is separate from shipping transit time.

Estimated Delivery Time

Our typical delivery estimates after dispatch are:

Shipping Method	Estimated Transit Time
Standard Shipping	6–12 business days
Express Shipping	4–8 business days

These delivery periods are estimates and are not guaranteed arrival dates.

The delivery estimate displayed on a product page or during checkout may vary depending on the destination, product, or available carrier. Where a specific delivery estimate is shown for your order, that estimate will apply.

Delivery may be affected by circumstances outside our reasonable control, including:

Customs processing
Severe weather
Carrier delays
Peak-season volume
Local delivery conditions
Transportation disruptions
Public holidays
Other force majeure events

Shipping Charges

Our current shipping rates are:

Standard Shipping

Orders below $60 USD: $8 USD
Orders of $60 USD or more: Free Standard Shipping

Express Shipping

$15 USD

Free shipping applies to the eligible Standard Shipping method unless a promotion expressly states otherwise.

Express Shipping and other upgraded delivery charges are generally non-refundable after the purchased shipping service has been performed, except where required by applicable law or where Selfieleslie failed to provide the purchased shipping service.

Shipping charges shown during checkout will apply to the order.

Tracking Information

Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.

Tracking activity may not appear immediately after shipment.

In some cases, carriers may require approximately 2–5 business days after dispatch before the first tracking movement appears.

International shipments may also experience temporary gaps in tracking while parcels move between:

Export facilities
Customs authorities
International transportation networks
Local delivery partners

Split Shipments

Some orders may be shipped in more than one package.

This may occur when:

Products are stored at different fulfillment locations
Items become ready for shipment at different times
Different carriers are required

If an order is split into multiple shipments, customers will not be charged an additional shipping fee unless the additional charge was clearly disclosed and accepted before payment.

Delivery Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please carefully verify:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Any other information required for successful delivery

If you discover an address error after placing an order, contact us immediately at:

support@selfieleslie.site

We will make reasonable efforts to update the address if fulfillment has not begun.

However, once an order has entered processing or shipment, we cannot guarantee that an address change can be completed.

If a shipment is delayed, returned, or cannot be delivered because of:

An incorrect address supplied by the customer
Missing address information
Failure to collect the package
Refusal of delivery
The carrier being unable to reach the recipient

the customer may be responsible for reasonable return or reshipping costs where permitted by law.

We will explain any available redelivery or refund option before charging an additional shipping fee.

Customs Duties and Import Taxes

International shipments may be subject to:

Customs duties
Import taxes
VAT
Brokerage charges
Local handling fees
Other government-imposed charges

Unless the checkout page or product page specifically states that duties and taxes are included, these charges are generally the responsibility of the recipient.

Customs authorities in the destination country determine whether import charges apply and the amount payable.

Selfieleslie does not control customs assessments or local import rules.

If a customer refuses a shipment because customs charges were not paid, any refund may, where legally permitted, be reduced by actual non-refundable costs associated with:

Original shipping
Return shipping
Customs fees
Storage fees
Carrier charges

Any mandatory consumer rights remain unaffected.

Delivery Delays

Although we work with shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

If we become aware that an order cannot be shipped within a timeframe specifically promised to you, we will provide any notice, cancellation option, or refund right required by applicable law.

Please contact support@selfieleslie.site if:

Your tracking has shown no meaningful update for approximately 7 business days, or
The expected delivery period has passed and your package has not arrived

Please include your order number and tracking number so we can review the shipment.

Delivered but Package Cannot Be Found

If tracking shows that your package was delivered but you cannot locate it, please first check:

Your mailbox
Front door or porch
Garage
Building reception
Package room
Safe delivery locations
Household members
Nearby neighbors

We also recommend contacting the local delivery carrier directly.

If the parcel still cannot be located, contact:

support@selfieleslie.site

Please provide your order number and tracking number.

We may request additional information to assist with an investigation, such as:

Address confirmation
Delivery photographs
A written statement
Carrier correspondence
Other reasonable delivery evidence

A carrier's delivery scan is relevant evidence, but each case will be reviewed based on the available information, carrier investigation, and applicable consumer law.

Any replacement or refund will depend on the circumstances and the legal rights that apply.

Lost Packages

If a shipment is confirmed as lost in transit, Selfieleslie will provide an appropriate resolution in accordance with the circumstances and applicable law.

Depending on the situation, the available remedy may include:

Replacement
Reshipment
Refund

Customers may be asked to cooperate with a carrier investigation before the claim can be finalized.

Damaged Packages

If your package arrives with visible external damage, we recommend taking clear photographs before opening it whenever possible.

Please photograph:

The outside of the parcel
The shipping label
Any visible damage
The contents after opening
The affected product

Contact support@selfieleslie.site promptly and include your order number and supporting evidence.

If the merchandise is confirmed to have been damaged during shipping, we will provide an appropriate remedy, which may include a replacement, reshipment, partial refund, or full refund, depending on the circumstances and applicable law.

Refused or Unclaimed Shipments

Refusing a package or failing to collect it does not automatically constitute an authorized return.

If possible, please contact our customer service team before refusing a shipment.

If a refused or unclaimed parcel is returned to an authorized facility, any applicable refund will generally be processed after the package has been received and inspected.

Where permitted by law, the refund may be reduced by actual costs caused by the refusal or failure to collect the shipment, including return shipping or carrier charges.