Refund policy

Return & Refund Policy

At Selfieleslie, we want every customer to understand the return and refund process before placing an order. This policy explains when a return may be requested, the condition requirements for returned merchandise, shipping responsibilities, and how approved refunds are processed.

Nothing in this policy is intended to restrict any consumer rights that cannot legally be waived under applicable law.

Return Period

You may submit a return request within 14 calendar days from the date your item is delivered.

If your order is delivered in multiple shipments, the 14-day return period applies separately to each item based on the date that item is delivered.

Once your return request has been approved and return instructions have been provided, the return package must generally be shipped within 14 calendar days.

Returns may be delayed, rejected, or sent back where permitted by law if they are:

Shipped without prior authorization
Sent to an address not provided by our customer service team
Dispatched after the applicable return deadline
Missing required return information

Please do not send a return to the address shown on the original shipping parcel unless our customer service team specifically instructs you to do so.

Return Eligibility

To be eligible for return, merchandise should be returned in substantially the same condition in which it was received.

Returned items must generally be:

Unworn
Unwashed
Unused
Free from stains, makeup, perfume, deodorant, smoke, pet hair, or other signs of wear
Returned with original tags attached
Returned with applicable hygiene seals, accessories, and original packaging
In resalable condition
Accompanied by valid proof of purchase

Customers may carefully try on clothing indoors for the purpose of checking size and fit.

Where permitted by applicable law, we may reduce the refund amount if an item has lost value because it was handled beyond what would reasonably be necessary to inspect its fit, characteristics, or condition.

Non-Returnable Items

Unless an item is defective, incorrectly supplied, or applicable law provides otherwise, the following items are generally not eligible for return:

Underwear
Lingerie
Bodysuits
Intimate apparel that has been opened, worn, or tried on
Swimwear with a removed or damaged hygiene seal
Pierced earrings
Body jewelry
Other hygiene-sensitive accessories once opened
Personalized products
Altered products
Custom-made or made-to-order products
Gift cards
Digital or downloadable products
Products clearly identified as Final Sale before purchase

Any mandatory rights relating to defective or misdescribed goods remain unaffected.

How to Request a Return

To request a return, contact our customer service team at:

support@selfieleslie.site

Please contact us within the applicable return period and provide:

Your order number
The item or items you wish to return
Your reason for requesting the return

Our customer service team will review the request and provide the appropriate return instructions and authorized return address.

The return address may be different from the address shown on your original package because outbound shipments may be handled through third-party logistics or fulfillment facilities.

After receiving authorization:

Package the merchandise securely.
Include any return information requested by our customer service team.
Send the parcel using a trackable shipping service.
Keep your shipping receipt and tracking number until the return has been fully processed.

Please do not send packages using cash-on-delivery services.

Selfieleslie cannot assume responsibility for packages sent to an unauthorized address or for returns where delivery cannot be reasonably verified.

Return Shipping Costs

For returns resulting from reasons such as:

Change of mind
Incorrect size selection
Color preference
Style preference
Personal preference
Any other reason not caused by Selfieleslie

the customer is generally responsible for the cost of return shipping.

Original shipping charges are generally non-refundable except where required by applicable law.

Our current shipping options are:

Standard Shipping

Orders below $60 USD: $8 USD
Orders of $60 USD or more: Free Standard Shipping

Express Shipping

$15 USD

If a customer selected Express Shipping or another upgraded shipping service, the additional shipping fee is generally not refundable unless required by law.

Where applicable consumer law requires reimbursement of outbound shipping after a statutory cancellation, reimbursement will generally be limited to the cost of the least expensive standard delivery method offered for the order.

Wrong, Damaged, or Defective Items

Please inspect your order after delivery.

If you believe you received:

The wrong product
A defective item
An item that was materially damaged during delivery
A product materially different from its description

please contact:

support@selfieleslie.site

We recommend contacting us as soon as reasonably possible, preferably within 7 days after delivery, so that we can investigate the issue quickly.

Please provide:

Your order number
Clear photos of the item
Photos of the packaging
A photo of the shipping label
Photos or video clearly showing the reported problem

Depending on the circumstances, available evidence, and applicable law, the resolution may include:

A replacement
A prepaid return label
Reimbursement of reasonable return postage
Repair
Partial refund
Full refund

Please contact us before paying return shipping for an item you believe is defective, damaged, or incorrect.

This recommended notification period does not limit any mandatory rights available to you under applicable consumer law.

Product Appearance and Measurement Variations

We make reasonable efforts to display product colors, measurements, and details accurately.

However, minor differences may occur because of:

Device screen settings
Lighting conditions
Photography
Production variations
Manual measurement methods

Small color variations and reasonable measurement differences disclosed through our product information or size guides are not normally considered product defects.

This does not apply where an item materially differs from the description provided at the time of purchase.

Exchanges

Direct exchanges may not be available for every product, size, color, or destination.

The fastest method of obtaining a different item is usually to return the eligible original product and place a new order.

If a direct exchange is available, our customer service team will confirm the procedure, availability, and any applicable shipping charges before you send the original item.

Refund Processing

Once your authorized return reaches the designated return facility, it will be inspected.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Our internal refund processing normally takes approximately 5–10 business days after the return has been inspected and approved.

After the refund is issued, your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

Where permitted by law, we may wait to issue a refund until:

The returned merchandise has been received, or
Reliable evidence showing that the merchandise was shipped back has been provided

If your original order included a discount, bundle promotion, or other promotional offer, the refund will be based on the amount actually paid for the returned merchandise.

Returning part of a promotional order may also affect the original promotion where permitted by the terms of that promotion and applicable law.

Order Changes and Cancellations

If you need to cancel an order or change information such as:

Shipping address
Size
Color
Product selection

please contact support@selfieleslie.site as soon as possible.

We will make reasonable efforts to assist if the order has not yet entered processing or fulfillment.

However, order modifications and cancellations cannot be guaranteed.

Once an order has entered fulfillment or has already shipped, changes may no longer be possible and the merchandise may need to be handled through the normal return process after delivery.

Any mandatory cancellation rights available under applicable law remain unaffected.